If your vehicle is towed from a New Jersey apartment complex, shopping center or other private property without your consent, state rules govern signage, towing-company conduct, storage, billing and potentially unreasonable fees.
This guide explains what to document, what a towing company’s bill should show and how to challenge a questionable private-property or other non-consensual tow.
Start by documenting the location
Photograph every vehicular entrance, nearby parking signs, pavement markings and the exact space where the vehicle was parked. Save receipts, messages and any parking permit. Note when you discovered the tow and when you contacted the storage facility.
Required private-property towing signs
Under New Jersey’s private-property towing regulations, an unattended vehicle generally cannot be removed without the owner’s consent unless requirements are satisfied, including a written towing agreement and conspicuous signs at vehicular entrances.
The regulations specify signs at least 36 inches high and 36 inches wide stating the authorized parking purposes and times, that unauthorized vehicles will be towed at the owner’s expense, the towing company’s name and contact information, towing and storage charges, the storage-facility address and redemption hours, and Consumer Affairs contact information.
Exceptions and fact-specific rules can apply, so missing or unclear signage should be documented rather than treated as an automatic guarantee that the tow will be reversed.
If the truck has not removed the vehicle
New Jersey consumer guidance says a towing company may not refuse to release a vehicle that has been hooked or lifted but has not actually been removed from the private property when the owner requests release. Ask what fee, if any, is being demanded and obtain a receipt.
What the bill should include
A private-property or other non-consensual towing bill should identify the services performed. State regulations require the bill to include the time the vehicle was delivered to the storage facility. A flat-fee bill must enumerate the towing services actually performed.
Before paying, ask for an itemized bill showing:
- Basic tow charge
- Mileage or other authorized services
- Storage dates and charges
- Administrative or after-hours charges
- Taxes, if applicable
- The delivery time at the storage facility
How New Jersey evaluates unreasonable fees
Under N.J.A.C. 13:45A-31.5, a private-property or other non-consensual towing or storage fee is presumed unreasonable in specified circumstances, including when it is more than 25% above what the company charges for the same consensual service or more than 50% above comparable non-consensual charges by other facilities in the municipality. A municipal maximum can also control.
Those comparisons can require evidence. Ask for the municipal towing ordinance or fee schedule and retain the disputed invoice.
Retrieving the vehicle
Contact the storage facility promptly because storage charges can accumulate. Ask what identification, ownership documentation and payment methods are accepted. Record any refusal to provide an itemized bill or reasonable opportunity to retrieve the vehicle.
Paying to prevent additional storage charges does not necessarily resolve whether a charge was lawful. Keep the receipt and state in writing that you dispute specific charges when appropriate.
How to dispute a tow
- Ask the towing company for an itemized bill and written explanation.
- Request the applicable municipal fee schedule.
- Contact the property owner or manager for the towing authorization and parking policy.
- Preserve photographs of signs and entrances.
- Make a written good-faith request to resolve disputed fees.
- If unresolved, file a consumer complaint with supporting documents.
The New Jersey Division of Consumer Affairs publishes the private-property and non-consensual towing regulations and provides consumer complaint options.
Evidence checklist
- Photographs of every entrance and sign
- Parking permit or receipt
- Location and time parked
- Time the tow was discovered
- Towing and storage invoice
- Payment receipt
- Municipal fee schedule
- Messages with the property owner or towing company
- Names and times of conversations
Related New Jersey automotive guides
- For coverage choices and claim basics, use the New Jersey auto-insurance guide.
- If the tow followed a crash or left the vehicle undrivable, see New Jersey auto-repair estimates and authorization rights.
Bottom line
Act quickly to limit storage charges, but document everything. The strongest towing complaint identifies the applicable sign or fee requirement, includes photographs and invoices, and clearly explains which charge or practice is disputed.
This article provides general consumer information and is not legal advice. Rules can change, and individual towing disputes can depend on municipal ordinances and specific facts.

